To effectively manage your prescriptions, we recommend you download and use the myPharmacyLink App. The App helps you easily manage medications for you and your family, under the guidance of your trusted pharmacist. You can view your personalised medication information, message the pharmacy, receive reminders for new scripts and order your medications, all at the touch of a button. When your pharmacist conducts any services, you can access test and progress reports. Once you have downloaded the app, you will need to get an activation code. Please contact the pharmacy within 7 days, via phone or email for your myPharmacyLink activation code.
For Script related emails please have your GP email your script to [email protected]
How does EasyScript work?
A safe, easy and convenient way to manage your scripts.
Simply leave your scripts and repeats on file and they will be ready when you come in – no waiting! Your medication record will be kept up to date and in one place, with all information kept confidential and protected. It also allows us to better manage your drug interactions as we will know all the medications you are taking. Speak to our staff to find out more about how we can make managing your scripts easier for you.
How do I upload my script online?
You can upload your script online through our website here. Make sure you bring your script with you when you collect.
How do I order over the phone?
Call up and order your prescriptions over the phone and we will get them ready for you. This is a great option for those without a smart device.
Phone number: (02) 4869 4800.
Delivery & Collection Options
How does Click & Collect work?
To minimise your time in-store, we offer Click & Collect services. You can simply order prescriptions ahead of your trip through one of the 5 order options and pick it up when you have received a notification that it is ready.
How does the Drive-through Pick-up Service work?
We are offering a Drive-through Pick-Up Service for those customers who do not wish to wish to enter the pharmacy.
Once ordered, please call ahead to arrange and payment will be taken over the phone. Unfortunately, we are not accepting cash at this time.
Once you have ordered your prescription and received notification it is ready to be picked up, drive to the carpark and our staff will bring your prescription to you in your car.
How to enter the car park:
Park outside Kotara Family Practice entry (KFP)
Entry via Northcott Drive / Cynthia street
Entry via Park Ave lights near McDonald's (turn right @ roundabout inside Westfield, then up ramp, drive right to the end and down to KFP level)
Entry via Lexington Pde – straight ahead then wind down car park to KFP level (bottom level) or simply park on the roof top and catch the lift down to the pharmacy.
How does home/local delivery work?
We are also offering a delivery service for those customers who do not wish to leave their house. Either place your order via the online shop and select Local Delivery or call us to arrange a delivery.
Please note we cannot leave the medication if no one is home to accept the delivery.
Monday to Friday (between 1:30pm- 4:30pm)
$5.00 Delivery fee (within a maximum of 3kms)
Prescription Repeat Reminder Services
How do I register for Prescription Repeat Reminder Services?
To register you can either register at the pharmacy or give us a call. We will send you a reminder prior to your next scheduled repeat date, allowing you peace of mind.
How can I get my reminders?
You can receive your reminders via one of the methods below: • Email • Text message • Phone call
Scripts on File
How can I have scripts on file?
What are the benefits of having scripts on file?
MedsCheck
What is involved in a MedsCheck consultation?
MedsCheck and Diabetes MedsChecks are structured and collaborative clinical pharmacy services that take place in the pharmacy to optimise the safe and quality use of medicine. These services involve a review of patient medicines, a face-to-face consultation between the pharmacist and patient, and the development of a medication profile and an action plan.
What are the benefits of having a MedsCheck consultation?
The benefits of having a MedsCheck consultation with a pharmacist are: • Understanding how your medications are helpful for you and your health conditions • Identifying any issues with how you currently use your medication and make suggestions to help you get more out of your medication • Looking at any potential interactions between your medications
Home Medication Review (HMR)
What is a Home Medication Review (HMR)?
A HMR is a consumer-focused, structured and collaborative health care service provided in your home, to optimise use of medicines and consumer understanding.
An HMR requires a referral from your GP to an accredited pharmacist.
What are the benefits of a Home Medication Review (HMR)?
The benefits of an HMR are:
Provides the patient (and carer) and your GP with a comprehensive, up-to-date summary of all the medicines, complementary products, devices and other prescriptions being used by the patient.
Reinforces the medication related advice given by the GP.
Provides recommendations for the GP on any potential or actual drug related problems that may be an issue for the patient.
Assists the patient with medications/aids/devices to improve compliance, early detection and management of medicine-related issues.
Provides patients with an understanding of their medicines and enhances their ability to manage their medicines appropriately.
Webster-Pak Medication Management
Would a Webster-Pak work for me?
Webster-paks provide a simple way to take the worry out of medications. By having your regular medications packed into a weekly blister pack you can ensure you are getting the right dose at the right time.
A Webster-pak is ideal for people: • On multiple medications each day • With complicated mediation regimens • Prone to missing or forgetting doses • Who want a simpler, more efficient way to manage their medications
What are the benefits of a Webster-Pak?
Webster-paks work well because: • There is a visible reminder to take medication • It is easy to see if medication has been taken or not • All age groups can use them, as they are convenient and portable • They reduce the amount of medicine in the home
Return Unwanted Medicines (RUM)
What is the Return Unwanted Medicines (RUM) Project?
The RUM Project provides consumers with a free and convenient way to dispose of expired and unwanted medicines. Do you have expired or unused medications in your home, and want to know what to do with them? Anyone can return their household medicines to our pharmacy anytime, for safe collection and disposal.
Storage of expired and unwanted medicines in the home can be harmful
These can be especially hazardous to small children if they are within reach.
Elderly people may become confused with too many medicines in the home and this can lead to “medication mismanagement”, often requiring hospital care.
Medicines that are disposed of down the sink or toilet, or put in rubbish bins, can also lead to poor environmental consequences.
Prescription Record Form Safety Net Report
What is the the Safety Net Scheme and am I eligible?
The PBS Safety Net protects patients and their families requiring a large number of PBS or RPBS items. You may be eligible for an extra prescription subsidy if you and your family require a large number of PBS items in a calendar year. Under this government scheme you are responsible to keep track of the cost and number of items. There are a number of rules to the process.
At Scott-Dibben Chemist, we can help you manage the process by keeping an electronic report of the cost and number of your medicines. The scheme requires pharmacists, on request by patients, to record the supply of PBS and RPBS items on prescription record forms. When a patient reaches the Safety Net threshold within a calendar year, they qualify to receive PBS or RPBS items at a cheaper price or free of charge for the rest of that year. Any applicable special patient contributions, brand premiums or therapeutic group
Who is included in a family for the purpose of the scheme?
For the purposes of the scheme, the family includes the person:
The partner or de facto partner
Children under the age of 16 who are in the care and control of the person
